Stepping up to the Covid-19 Challenge

Stepping up to the Covid-19 Challenge

Whilst the Covid-19 pandemic has exposed many weaknesses across our systems and infrastructures, this crisis has also revealed many human strengths which give us hope for a successful exit and new opportunities in the future.

To keep us all motivated as we adapt to these unprecedented times, today we’re taking a look at some of the inspiring examples of the generosity and dedication of many of our customers and partners who have successfully stepped up to the Covid-19 challenge.

Below are some shining examples of the inspiring work being carried out across our communities to support and protect customers, employees and the vulnerable during these challenging times.


  • Weekly calls to 1000 elderly customers
  • £250K donated to local community initiatives
  • 200 free electronic tablets donated to elderly/vulnerable customers
  • Housing of roughsleepers and victims of domestic violence

National Grid

  • £500,000 donation to Trussel Trust + National Emergencies Trust
  • Staff encouraged to volunteer up to half a day/week at Trussel Trust Food Banks
  • Thursday = “charity takeover day” of social media feeds


  • The first gas distribution network to sign COVID-19 Business Pledge
  • 4,000 staff receive 2 days paid leave/mth for local volunteering opportunities during April/May
  • Gas emergency engineers can buy up to £10 of goods for vulnerable customers they visit and can claim it back through their expenses
  • Cadent staff volunteered to use their pipe-laying skills to install oxygen pipes at the Nightingale hospital in Birmingham

SGN/Affinity Water

  • Teamed up with six fellow utility networks to give a £500,000 boost to local Community Foundations across the south of England and Scotland during the coronavirus pandemic.
  • Thousands of key workers from across the eight companies are dedicated to keeping the nation going during these unprecedented times by keeping gas flowing to homes and hospitals, as well as keeping the lights on and taps running.


#foodheroes donating to:

  • food banks
  • hospital staff
  • police officers
  • postal workers
  • care homes

Stanford Coachworks and Mobility

  • Reopened their services early April to help enable the medical industry to transport COVID-19 patients to critical medical facilities.
  • SCM team are working day and night, prioritising retro-fits and conversions of ambulances and patient transport service vehicles to support the medical industry.


  • FMG colleagues participated in a “million step challenge” in April to raise money for their local NHS.


  • 2000 protective masks donated to help protect frontline staff at local care homes and hospices

During this crisis, many heroes have emerged, showing the strength and resilience of our society as well as giving us all hope that together we can pull through these challenging times and come out the other side.

#weareallinthistogether  #tomorrowwillbeagoodday