Step inside Inchcape Fleet Solutions and you’ll meet a team of fleet management experts with a real understanding of the public, charity and not-for-profit sectors.
Operational Account Manager
Having worked over 14 years at Inchcape Fleet Solutions, I have seen the customer journey from many perspectives, providing me with a solid foundation to contribute to the success of this passionate and driven business.
We needed to move the contract from our incumbent fleet provider to Inchcape Fleet Solutions within a short timeframe. The transfer was completed very quickly and efficiently by the IFS project management team who also ensured that all legal issues were dealt with in a timely manner to ensure there was no delay in the mobilisation. We provided our requirements, policies and internal processes to the project management team who subsequently implemented our needs with minimal impact to the business. All cost of change was restricted to the fleet department, ensuring that there was no decline in productivity to the business as a whole. The IFS price structure has also enabled us to make savings to our fleet operational costs. The service provided by the project management team, including taking responsibility for tasks outside of their normal day-to-day role, has been fantastic with all issues, risks and queries being resolved quickly and efficiently by the team.
Commercial Manager – Professional Services, Department for Work & Pensions
As we use the Crown Commercial Services (CCS) Portal the pricing is always competitive but IFS are always good on pricing. The customer service we received is outstanding and the order process seems to be quicker than most other companies. We receive constant updates throughout the order process and arranging delivery is always quick and simple. Our account manager is always on hand to help with general queries and questions and always replies quickly. They have far exceeded our expectation with the customer service they provide. This is the main reason I would recommend IFS.
Fleet Admin Manager, East Midland Ambulance Service
Inchcape Fleet Solutions have been running our fleet for some time now and the service is one of excellent quality, tailored to our specific requirements. In addition, the customer service has been consistently reliable and friendly, all the team have a truly excellent focus on client care, and are willing to adapt to our requirements whenever possible.
Company Secretary, The Disabilities Trust
Inchcape Fleet Solutions have been running our fleet for some time now and provide a great service, tailored to our specific requirements, supported by an informed customer service team. We have been particularly pleased at how they have engaged with us in seeking staff feedback during a review of vehicle suitability that will support us in reducing the overall CO2 level of the fleet.
Procurement Business Partner, The Guide Dogs for the Blind Association