Step inside Inchcape Fleet Solutions and you’ll meet a team of light commercial vehicle experts managing over 15,000 specialist and equipped vehicles.
Our commercial vehicle team has a clear role in making sure its customers meet their service commitments, with expertise across a multitude of market sectors. These include utilities, corporate, housing associations, public sector and not-for-profit – supporting major brands such as SGN, Guide Dogs for the Blind, Bromford Housing Association and Vivid.
As we use the Crown Commercial Services (CCS) Portal the pricing is always competitive but IFS are always good on pricing. The customer service we received is outstanding and the order process seems to be quicker than most other companies. We receive constant updates throughout the order process and arranging delivery is always quick and simple. Our account manager is always on hand to help with general queries and questions and always replies quickly. They have far exceeded our expectation with the customer service they provide. This is the main reason I would recommend IFS.
Fleet Admin Manager, East Midland Ambulance Service
Inchcape Fleet Solutions have been running our fleet for some time now and provide a great service, tailored to our specific requirements, supported by an informed customer service team. We have been particularly pleased at how they have engaged with us in seeking staff feedback during a review of vehicle suitability that will support us in reducing the overall CO2 level of the fleet.
Procurement Business Partner, The Guide Dogs for the Blind Association
Inchcape Fleet Solutions first came to us with a very clear and concise presentation of what they had to offer us as a Fleet Management provider. The comprehensive solution presented to us was subsequently followed up by further presentations outlining all related costs together with details of how they could help us achieve our fleet objectives. With the help of a very committed IFS team, led by Chris Young, we were able to complete the whole implementation journey, from concept right through to going live, within 3 months. We were very impressed with the professionalism shown to us throughout the whole process; in particular the capability of IFS to implement plans effectively to solve any issues identified along the way. 11 months on they continue to provide us with a very professional service 24/7 and I have no hesitations in recommending Inchcape Fleet Solutions to any other business.
New Product Development Manager, Clearwater Technology
We decided to implement Inchcape Fleet Solutions Autobid due to the innovative nature of the product. It meets all the requirements of our business, ensuring continuous best value whilst offering all the benefits of a sole supply agreement. This innovative tendering solution has enabled us to save both time and costs, whilst offering our drivers an enjoyable, consistent ordering journey. IFS is a valued partner, continuously looking for ways to improve our fleet operation – as demonstrated perfectly by Autobid!
Fleet Manager, SGN
Since implementing Inchcape Fleet Solutions Autobid, we have been able to save significant time when searching for contract hire quotes. The system’s user friendly interface has made it easy for us to obtain competitive quotations from a panel of funders. We have been particularly impressed by the speed of response and how easy this system is to use. It is early days for us, but we are optimistic that cost savings can be made on our vehicle acquisitions and we will work closely with Inchcape Fleet Solutions to track and report these savings.
Contract Manager, Affinity Water Limited
Inchcape Fleet Solutions have been running our fleet for some time now and the service is one of excellent quality, tailored to our specific requirements. In addition, the customer service has been consistently reliable and friendly, all the team have a truly excellent focus on client care, and are willing to adapt to our requirements whenever possible.
Company Secretary, The Disabilities Trust
The on-boarding process was very good with Inchcape Fleet Solutions and I can’t fault the way it was project managed for us; the regular meetings and discussions were excellent and gave me great confidence that we would be able to achieve the switchover in a successful manner. The legal implications and contractual issues were also well controlled and communicated, leaving me in no doubt that everything would be covered off – which it was. In terms of timescales the on-boarding exercise is not particularly quick but I never expected it to be so. Any supplier claiming that the process will be completed very quickly will not be going about it properly and that’s where IFS inspire a high level of confidence because the project is mapped out in detail and demonstrates that IFS know what they’re talking about. This is particularly true where we required bespoke consideration to our particular needs for which IFS took the trouble to consider our requirements carefully. One key thing that IFS do well is they keep the original Business Development Manager in the on-boarding process for a long period of time to ensure that the requirements discussed pre-tender and during the tender are kept in focus and fully understood. In terms of disruption to our day to day activities, switching from our old Fleet Management Company to IFS has not really caused any problems.
Transport Manager, Vivid