Accident Management

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There are 11 people in Inchcape Fleet Solutions’ accident management team, all based under one roof alongside our other teams. It means they have close dialogue with our downtime, technical, rental and account management.

Within the team, we have our very own IMI Accredited repairs specialist (formerly known as ATA) who oversees all authorisation of work. He sits within the in-house team, has 14 years of experience and saves an additional 12%-14% for customers by checking and challenging repair costs.

We also operate our own accident management system, built and provided to us by FMG, but unique to IFS and integrating Audatex Imaging.

By developing a bespoke version of FMG’s system it combines our expertise with theirs, providing a system specifically for Inchcape Fleet Solutions’ customers, yet utilising the FMG network.

Access to our online portal gives customers full transparency on their accident repair. It enables them to view details of the incident, images of the damage to the vehicle, and the current progress of the repair.

Pete Morfill

Accident Manager

My team is passionate about ensuring that our customers receive the care they need following accidents. We work with insurers and repairers to make sure vehicles are repaired to a high standard with a minimum of downtime.