Public & Not For Profit
Our mission and vision
At Inchcape Fleet Solutions we have a simple, clear goal.
“To keep the wheels of commerce turning and provide a journey our customers come back for, delivered with care, warmth and pride.”
We also have a clear vision to be:
- A progressive supplier that cares about what matters to our customers
- A business that connects customers with opportunities to help them thrive and become more successful
- A close team that thinks, feels and acts as one
- A place where we challenge ourselves
- A company that knows that sustainable growth is achieved by being flexible, and responding to customers’ needs
How we do things
Customers choose us not because of what we do but how we do things.
It’s not simply down to our products and services, such as fleet management and contract hire – you can find those in every fleet management provider.
Our customers choose us because of the way we work
- We listen
- We act
- We develop
- We support
- We deliver
And we work together.
You can be assured we operate with a safe pair of hands and provide our customers with a journey they come back for, delivered with care, warmth and pride.
After having a long-standing relationship with our previous fleet management provider we took the decision to move to Inchcape Fleet Solutions last year. With a fleet size in excess of 1200 vehicles this was a significant undertaking. As part of the tender process we visited IFS’s office on two occasions where we were able to see the support network from end to end which helped provide assurance regarding the level of service our drivers would receive. During the implementation, IFS put in place a project manager, supported by a formal project governance structure and regular meetings with us, to monitor progress to ensure we remained on track. The transition to a new customer support helpline and online service was seamless and we immediately saw a large reduction in the number of calls received from drivers by our in-house fleet team. Apart from the time spent assisting Inchcape Fleet Solutions in pulling together the information they required to set our fleet up on their systems, there were no other costs with the move. I have no doubt that, as well as freeing up our fleet team for other activities, there will be further cost savings along the way.
Head of Supplier Management , Connells
Inchcape Fleet Solutions have been running our fleet for some time now and the service is one of excellent quality, tailored to our specific requirements. In addition, the customer service has been consistently reliable and friendly, all the team have a truly excellent focus on client care, and are willing to adapt to our requirements whenever possible.
Company Secretary, The Disabilities Trust
The on-boarding process was very good with Inchcape Fleet Solutions and I can’t fault the way it was project managed for us; the regular meetings and discussions were excellent and gave me great confidence that we would be able to achieve the switchover in a successful manner. The legal implications and contractual issues were also well controlled and communicated, leaving me in no doubt that everything would be covered off – which it was. In terms of timescales the on-boarding exercise is not particularly quick but I never expected it to be so. Any supplier claiming that the process will be completed very quickly will not be going about it properly and that’s where IFS inspire a high level of confidence because the project is mapped out in detail and demonstrates that IFS know what they’re talking about. This is particularly true where we required bespoke consideration to our particular needs for which IFS took the trouble to consider our requirements carefully. One key thing that IFS do well is they keep the original Business Development Manager in the on-boarding process for a long period of time to ensure that the requirements discussed pre-tender and during the tender are kept in focus and fully understood. In terms of disruption to our day to day activities, switching from our old Fleet Management Company to IFS has not really caused any problems.
Transport Manager, Vivid
Inchcape Fleet Solutions have been running our fleet for some time now and provide a great service, tailored to our specific requirements, supported by an informed customer service team. We have been particularly pleased at how they have engaged with us in seeking staff feedback during a review of vehicle suitability that will support us in reducing the overall CO2 level of the fleet.
Procurement Business Partner, The Guide Dogs for the Blind Association
We decided to implement Inchcape Fleet Solutions Autobid due to the innovative nature of the product. It meets all the requirements of our business, ensuring continuous best value whilst offering all the benefits of a sole supply agreement. This innovative tendering solution has enabled us to save both time and costs, whilst offering our drivers an enjoyable, consistent ordering journey. IFS is a valued partner, continuously looking for ways to improve our fleet operation – as demonstrated perfectly by Autobid!
Fleet Manager, SGN
Inchcape Fleet Solutions first came to us with a very clear and concise presentation of what they had to offer us as a Fleet Management provider. The comprehensive solution presented to us was subsequently followed up by further presentations outlining all related costs together with details of how they could help us achieve our fleet objectives. With the help of a very committed IFS team, led by Chris Young, we were able to complete the whole implementation journey, from concept right through to going live, within 3 months. We were very impressed with the professionalism shown to us throughout the whole process; in particular the capability of IFS to implement plans effectively to solve any issues identified along the way. 11 months on they continue to provide us with a very professional service 24/7 and I have no hesitations in recommending Inchcape Fleet Solutions to any other business.
New Product Development Manager, Clearwater Technology
Inchcape Fleet Solutions has been providing Allianz with a fully outsourced fleet management solution for over 5 years. During this time we have found IFS to be a highly valued partner who is able to understand our business requirements in detail in order to provide a robust fleet management solution. We have been particularly impressed by the excellent customer service and speedy communication of the friendly, helpful team, who are prepared to assist in any way they can.
Fleet Manager, Allianz Management Services
As we use the Crown Commercial Services (CCS) Portal the pricing is always competitive but IFS are always good on pricing. The customer service we received is outstanding and the order process seems to be quicker than most other companies. We receive constant updates throughout the order process and arranging delivery is always quick and simple. Our account manager is always on hand to help with general queries and questions and always replies quickly. They have far exceeded our expectation with the customer service they provide. This is the main reason I would recommend IFS.
Fleet Admin Manager, East Midland Ambulance Service
We needed to move the contract from our incumbent fleet provider to Inchcape Fleet Solutions within a short timeframe. The transfer was completed very quickly and efficiently by the IFS project management team who also ensured that all legal issues were dealt with in a timely manner to ensure there was no delay in the mobilisation. We provided our requirements, policies and internal processes to the project management team who subsequently implemented our needs with minimal impact to the business. All cost of change was restricted to the fleet department, ensuring that there was no decline in productivity to the business as a whole. The IFS price structure has also enabled us to make savings to our fleet operational costs. The service provided by the project management team, including taking responsibility for tasks outside of their normal day-to-day role, has been fantastic with all issues, risks and queries being resolved quickly and efficiently by the team.
Commercial Manager – Professional Services, Department for Work & Pensions
Since implementing Inchcape Fleet Solutions Autobid, we have been able to save significant time when searching for contract hire quotes. The system’s user friendly interface has made it easy for us to obtain competitive quotations from a panel of funders. We have been particularly impressed by the speed of response and how easy this system is to use. It is early days for us, but we are optimistic that cost savings can be made on our vehicle acquisitions and we will work closely with Inchcape Fleet Solutions to track and report these savings.
Contract Manager, Affinity Water Limited
IFS have provided an efficient and supportive service over a number of years. We have been able to increase the extent of outsourcing of our fleet administration to IFS with confidence.
HR & Facilities Manager, Heidelberg Graphic Equipment